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Are your patients expressing concern over the COVID-19 outbreak? It’s during times of great stress that practices can build stronger relationships with their clients and provide a better patient experience. Whether you’re open or closed, your patients still need you. Here are 5 things to communicate with patients right now: Concern for their safety. Patients are concerned about their health and about infecting others. Let

No matter where you are, COVID-19 is likely affecting your practice in some way. Even years after Covid-19 first appeared, the key to making it through this difficult period with the least damage to your practice remains keeping your perspective and making a sound plan. When farmers lose a crop, they immediately dig in to take advantage of the next planting cycle. In this way,

Everyone is talking about the Coronavirus. If you’re talking about it, your patients are too. Some people are panicking and canceling scheduled visits, even to medical offices. What should you do? What should you tell your patients? Give your patients what they want: factual and realistic information. Tell them you’re concerned too about their health and the risk associated with the virus. Then tell them

There are some patients who put their health first, and others who treat their health like a commodity; they don’t often consider the quality of care when they evaluate providers. They focus on spending as little time and money on their health as possible. Now imagine – just for a minute, if every appointment you had was with the former group, the patients who appreciate