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Want to know what keeps patients coming back and telling their friends about how great your practice is? The one that is five times more important than anything else? It’s their patient experience. I’m sure you never make the following mistake, but here’s what happened to me, when I got a call from my doctor this week. It was a front desk person on the

What Are Your Top 3 Priorities? The Covid-19 pandemic required hearing practices to become flexible and adapt like never before. Discover the biggest lessons one of the hearing community’s smartest minds learned during the pandemic. Exclusive Interview with Søren Hvidberg Nielsen, Widex USA President If you were a practice owner, what should you be focusing on? “I really would need to think about how I

Exclusive Interview with Eric Timm, CEO of WS Audiology USA Wholesale Discover the 3 ways Eric Timm suggests practices interact with patients to improve hearing aid sales. The lockdown gave us a way to reach additional patients. “Why is it that we’re kind of stuck on that kind of 26 to 31 or 32% penetration rate of uptake with hearing care as a category?” asks

While we are all affected by COVID-19 in some way or another, medical practices are affected unevenly depending on their specialization, whether cases in their area are on the rise, and how local legislation has chosen to respond. To help you review your options and make sense of it all, we’ve interviewed industry leaders in your region. Listen to each of these interviews to get

Dealing with the ever-changing COVID-19 health situation in the Northeast is enough to drive you crazy. First, you can visit states next door, then you can’t or vice versa. To help you make sense of it all, we’ve interviewed audiology association leaders in your region. Listen to each of the interviews to identify the best practices for coping with the pandemic and keeping your practice

Between the pandemic and the dip in the economy, we’ve all been affected financially in the last few months, including your patients. Even before the pandemic and recession hit, 3 in 10 Americans had no emergency funds, and more than half couldn’t afford an unexpected expense of $1,000 or more. Let’s face it, even when the world isn’t as nuts as it is now, patients

Are your patients expressing concern over the COVID-19 outbreak? It’s during times of great stress that practices can build stronger relationships with their clients and provide a better patient experience. Whether you’re open or closed, your patients still need you. Here are 5 things to communicate with patients right now: Concern for their safety. Patients are concerned about their health and about infecting others. Let

No matter where you are, COVID-19 is likely affecting your practice in some way. Even years after Covid-19 first appeared, the key to making it through this difficult period with the least damage to your practice remains keeping your perspective and making a sound plan. When farmers lose a crop, they immediately dig in to take advantage of the next planting cycle. In this way,

Everyone is talking about the Coronavirus. If you’re talking about it, your patients are too. Some people are panicking and canceling scheduled visits, even to medical offices. What should you do? What should you tell your patients? Give your patients what they want: factual and realistic information. Tell them you’re concerned too about their health and the risk associated with the virus. Then tell them

There are some patients who put their health first, and others who treat their health like a commodity; they don’t often consider the quality of care when they evaluate providers. They focus on spending as little time and money on their health as possible. Now imagine – just for a minute, if every appointment you had was with the former group, the patients who appreciate