How to Respond to Negative Audiology Patient Reviews
From an evolutionary standpoint, humans are more likely to focus on the negative than the positive. For survival purposes, we tend to ruminate more intensely on things that go “wrong” than on things that go according to plan. But the science behind this behavior is cold comfort when you’re staring down the barrel of a negative online review. Say, for example, you met Gladys last
November 5, 2023