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Image of a woman with a map, illustrating the quest for improved decision-making.

Opportunity Ahead: Re-Imagining Your Health System’s Approach to Patient Navigation

Years ago, I read a parable about how to make a better decision written by Spencer Johnson, MD. It was about a business leader and his quest for improved decision-making skills as he trekked along a mountain trail. I loved the common-sense approach, and I have long carried in my wallet the book’s accompanying card outlining “The Map” to a better decision. The Map suggests